Enter your details on the online sign-up form (loyalty.chilango.co.uk). Go to ‘Create Account’ and keep an eye on your email inbox for your welcome email (this may go to your junk inbox). Click on the download link in the email to add your loyalty card to your phone wallet and you’re ready to start earning stamps!
You will receive 8 bonus stamps on your loyalty card. This means you just have to purchase 1 main to hit 9 stamps and unlock your free main reward! Happy days.
Every time you buy a main in-store, (burritos, tacos, hotboxes & salads) or on click & collect, you’ll receive 1 stamp on your card. To earn stamps, you must have registered online and you have to scan your digital card at the till before you pay. You can collect multiple stamps at a time, i.e. if you purchase 5 mains, you will collect 5 stamps
Once you’ve collected 9 stamps, you will receive a ‘free main’ reward. You can choose from: burrito, hotboxes or salads – this includes all sizes, toppings and fillings! Your reward will be automatically added to your loyalty card. Once you receive your reward, your stamps will reset to 0. Your reward lasts 30 days - you can check the expiry date of any rewards on the back of your card.
Rewards are valid for 30 days from date received - you can check the expiry date of any rewards on the back of your loyalty card. (Press the (i) or (...) to turn the card over in your phone wallet.)
Once you’ve reached 9 stamps, you can redeem your free main reward at any time. Simply make your order in-store and scan your loyalty card at the till to redeem. Our crew will ask you if you want to redeem your freebie on that visit. If you’d like to save your reward for your next visit, let the team know and they won’t apply it, (Please bear in mind that it only lasts 30 days)
You can collect multiple stamps and rewards at a time, up to 5 rewards. Once you earn 5 rewards, you will need to redeem 1 in-store before you can collect any more. To check how many stamps & rewards you have, refresh your card by pulling it down.
Sorry friend, we can’t add stamps to your card later.
Yes you can earn stamps on our new click & collect! Stamps will be earnt immediately, but for the time being you can’t redeem them on click & collect – it’s coming next we promise!!
Not just yet! Right now you can only use loyalty in-store or on Click & Collect, however we’re working on it.
If you can’t find the answer in our FAQs, send us a message via our contact us form and we’ll help you out!