Enter your details on the online sign-up form (loyalty.chilango.co.uk). Go to ‘Create Account’ and keep an eye on your email inbox for your welcome email (this may go to your junk inbox). Click on the download link in the email to add your loyalty card to your phone wallet and you’re ready to start earning stamps!
You will receive 8 bonus stamps on your loyalty card. This means you just have to purchase 1 main to hit 9 stamps and unlock your free main reward! Happy days.
Every time you buy a main in-store, (burritos, tacos, hotboxes & salads) or on click & collect, you’ll receive 1 stamp on your card. To earn stamps, you must have registered online and you have to scan your digital card at the till before you pay. You can collect multiple stamps at a time, i.e. if you purchase 5 mains, you will collect 5 stamps
Once you’ve collected 9 stamps, you will receive a ‘free main’ reward. You can choose from: burrito, hotboxes or salads – this includes all sizes, toppings and fillings! Your reward will be automatically added to your loyalty card. Once you receive your reward, your stamps will reset to 0. Your reward lasts 30 days - you can check the expiry date of any rewards on the back of your card.
Rewards are valid for 30 days from date received - you can check the expiry date of any rewards on the back of your loyalty card. (Press the (i) or (...) to turn the card over in your phone wallet.)
Once you’ve reached 9 stamps, you can redeem your free main reward at any time. Simply make your order in-store and scan your loyalty card at the till to redeem. Our crew will ask you if you want to redeem your freebie on that visit. If you’d like to save your reward for your next visit, let the team know and they won’t apply it, (Please bear in mind that it only lasts 30 days)
You can collect multiple stamps and rewards at a time, up to 5 rewards. Once you earn 5 rewards, you will need to redeem 1 in-store before you can collect any more. To check how many stamps & rewards you have, refresh your card by pulling it down.
Sorry friend, we can’t add stamps to your card later.
Yes you can earn stamps on our new click & collect! Stamps will be earnt immediately, but for the time being you can’t redeem them on click & collect – it’s coming next we promise!!
Not just yet! Right now you can only use loyalty in-store or on Click & Collect, however we’re working on it.
If you can’t find the answer in our FAQs, send us a message via our contact us form and we’ll help you out!
Existing club members will receive their free main reward on Thurs 2nd April, whilst new members will automatically get the reward applied to their account when they sign up. If the free main reward voucher is not visible on your loyalty card, please make sure you have updated your phone wallet. If this doesn't work, the restaurant team will be on hand to help you out!
We've re-evaluated how we reward loyalty and as part of that have decidedto explore other options that don't include Club Chilango. We're committedto exploring new ways to reward our loyal customers in the future.
Club Chilango will officially close on 30th April. After this date, the programwill no longer be active, and any unredeemed points or rewards will expire.
Yes, you can continue to earn points on all qualifying purchases at Chilango restaurants until 30th April.
Check the top right corner of your loyalty card in your wallet to see your stamp balance.
Unfortunately, we cannot offer cash compensation for unused rewards. We strongly encourage you to redeem your stamps for rewards before the program ends.
If you're unable to visit a store before 30th April, please contact our customer service team at marketing@tortilla.co.uk to discuss your options. We'll do our best to accommodate loyal members who cannot visit in person.
As Chilango is part of the Tortilla family, you may be interested in joining the Burrito Society, Tortilla's loyalty program. Burrito Society offers similar benefits and rewards for your love of Mexican cuisine.
To join Burrito Society:
1.Download the Tortilla app from the App Store or Google Play
2.Create an account
3.Start earning stamps on your purchases at any Tortilla location
No, stamps cannot be transferred between the two programs. Weencourage you to redeem your Club Chilango points before 30th April.
We will retain your data in accordance with our privacy policy and legalrequirements. Your information will not be automatically transferred to anyother loyalty program.
If you've previously opted in to receive marketing communications from Chilango (separate from Club Chilango notifications), you will continue to receive these unless you choose to unsubscribe.
We value your feedback and understand this change may be disappointing. Please share your thoughts with us via the Chilango website. Your input will help shape our future loyalty initiatives.
While we don't have immediate plans to launch a new Chilango-specific loyalty program, we're constantly evaluating ways to reward our loyal customers. For now, we recommend Burrito Society as an alternative to continue enjoying loyalty benefits within our restaurant family.